Frequently Asked Questions

Frequently Asked Questions (FAQ)

 

1. Who can purchase from Agrovet Chem?

We supply chemical raw materials only to Government Licensed and Registered Companies in Bangladesh. Individual or unregistered buyers are not eligible.


 

2. How can I place an order?

Orders can be placed by contacting our official sales team via phone or email. A valid Trade License and BIN Number must be provided before order confirmation.


 

3. What payment methods do you accept?

We accept payments only through bank transactions (Bank Transfer / Pay Order / LC).
Cash, Mobile Banking (Bkash, Nagad, Rocket), or unofficial payments are strictly prohibited.


 

4. Will I receive a Mushak Challan (VAT Invoice)?

Yes. For every completed order, Agrovet Chem provides a legal Mushak-6.3 Challan (VAT Invoice) as per National Board of Revenue (NBR) regulations.


 

5. How long does delivery take?

Delivery time depends on product availability, order quantity, and logistics. Our support team will inform you of the expected timeline at the time of order confirmation.


 

6. Do you provide technical documents like SDS?

Yes. We provide Safety Data Sheets (SDS), product specifications, and handling guidelines upon request to ensure safe usage of our chemical products.


 

7. Can I return or replace products?

  • Any issues regarding product quality, delivery, or invoice must be reported within 3 working days of receiving the goods.

  • Returns or replacements will only be accepted if verified and approved by our technical team.


 

8. Do you sell to individuals or small businesses without a license?

No. We strictly supply only to government-licensed and VAT-registered companies in Bangladesh.


 

9. What taxes are applicable?

All applicable VAT, AIT, and other government taxes will be charged according to Bangladesh law.


 

10. How can I contact customer support?

  • 📞 Phone: +8801688118811

  • 📧 Email: agrovetchem@gmail.com

  • 🕒 Business Hours: Saturday – Thursday, 10:00 AM – 6:00 PM (Closed on Govt. Holidays)


 

⚖️ Reminder: Agrovet Chem follows all Government Rules & Regulations. Any request for illegal, undocumented, or unauthorized transactions will be denied immediately.