Support

Customer Support

 

At Agrovet Chem, we are committed to providing professional and reliable support to all our valued clients. Our goal is to ensure a smooth and transparent business experience while complying with all government rules and regulations.


📞 How to Reach Us

 

  • Phone Support: +8801688118811

  • Email Support: agrovetchem@gmail.com

  • Office Hours: Saturday – Thursday, 10:00 AM – 6:00 PM (Closed on Govt. Holidays)

  • Office Address: 2 no armenian Street,Armenian Plaza,Ground Floor, Mitford,Dhaka-1100


🛠 Support Policy

 

  1. Registered Clients Only – We provide support exclusively to Government Licensed and Registered Companies. Please have your valid Trade License & BIN Number ready for faster assistance.

  2. Payment Support – Assistance regarding bank transfers, payment receipts, and Mushak challan (VAT invoice) will be provided during business hours.

  3. Order & Delivery Support – Clients may contact us for updates on order processing, delivery timelines, and logistics.

  4. Technical Support – For product specifications, safety data sheets (SDS), or proper handling guidelines, please contact our technical support team.

  5. Complaint Handling – Any complaint regarding product quality, delivery, or invoice must be reported within 3 working days of receiving the product.


⚠️ Important Notes

 

  • No Cash or Mobile Payments – All transactions must be done via bank transfer only.

  • No Unregistered Customers – We strictly do not provide support to individuals or unlicensed companies.

  • Legal Compliance – Support requests related to undocumented or unauthorized transactions will be rejected immediately.


🤝 Our Commitment

 

We believe in long-term partnerships built on trust, transparency, and compliance with the laws of Bangladesh. Our support team is always ready to assist genuine clients in every step of their business with Agrovet Chem.